Camera Quits Functioning in CU-SeeMe After a Short Time

QuickCam Home, QuickCam VC Pro and possibly several other brands and models of cameras appear to be affected

Logitech has identified an issue with using the video streaming capability of CU-SeeMe with several of their cameras. This issue typically occurs anywhere from 10 seconds to 5 minutes into a call. The symptoms include the camera image going black or freezing. In most situations the camera's light will also turn off. This means that the camera will no longer be accessible by any application until the system has been rebooted. Although it's possible to continue in the conference room, the camera will no longer be sending video.

In order to resolve this issue, the streaming ability of CU-SeeMe must be disabled. This can be done by editing a setting in the Registry. Use the following instructions to complete this task:

IMPORTANT NOTE: In order to solve some issues, this document makes references to editing the Windows 98 Registry. For information about how to edit the registry, view the "Changing Keys And Values" on-line Help topic in Registry Editor (REGEDIT.EXE).

Make a backup copy of the registry files (SYSTEM.DAT and USER.DAT) before you edit the registry.

WARNING: Using the Registry Editor incorrectly may cause symptoms requiring a reinstallation of Windows 98. Logitech or the owners of this website is not responsible for issues which may result from incorrect use of the Registry Editor. Use the Registry Editor at your own discretion. The Registry Editor should only be used to make the exact changes described.

1. Click on "Start", then "Run". In the Open line, type REGEDIT and hit [enter]. This will open the Windows 95/98 Registry Editor.


2. Click on the '+' next to "HKEY_LOCAL_MACHINE".


3. Click on the '+' next to "Software".


4. Click on the '+' next to "White Pine".


5. Click on the '+' next to "CU-SeeMe".


6. Highlight the folder labeled "General".


7. On the right hand side of the screen highlight the entry labeled "Disable Streaming".


8. Click on "Edit" menu in the Registry Editor Menu bar and select "Modify".


9. You will now be prompted with an "Edit String" window.


10. Change the "Value data" for this key from "No" to "Yes"


11. Close the Registry Editor (saving is automatic) and reboot your system.

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